Payment is via PayPal or by direct debit.
If paying by direct debit bank details will be emailed to you after checkout. Your order will be sent once payment has cleared.
Our shopping cart system is protected by secure SSL encryption.
Your order will be packaged and shipped via Australia Post within 3 days of payment being received.
Shipping cost is determined by the weight & volume of product ordered.
We ship within Australia using Australia Post parcel satchels & the tracking number will be sent to once your parcel has been posted.
The satchel sizes are:
~ 500g (up to 4 soaps) $8.55
~ 3kg (up to 28 soaps) $14.55
~ 5kg (up to 48 soaps) $17.65
For International orders, please contact us beforehand to work out shipping.
If your product is faulty or not as described, please contact us to organise a solution, quoting your order number will assist the process greatly.
Claims must be made within 7 days of delivery.
All funds will be credited by way of initial payment.
Dear Grace is committed to protecting your privacy. Any information gathered will only be used to assist us in processing and dispatching your order, or contacting you if necessary. We do not, under any circumstances, share, sell or pass on your information to anyone else.